Shipping and Return
Shipping & Returns
Shipping (India)
• Processing time: Orders dispatch in [24–48 hours] on business days.
• Shipping fee: Free prepaid shipping across India. COD fee: [₹100]
• Delivery timelines: Metros [2–4 days], Non-metros [3–7 days]. Remote areas may take longer.
• Tracking: You’ll receive a tracking link by email/SMS once shipped.
• Address changes: Possible before dispatch—email customercare@reprise.co.in with your order number.
Returns & Exchanges
• Window: Easy exchanges/returns within 7 days of delivery.
• Condition: Unworn, unwashed items with tags/packaging intact.
• How to request: Email support@reprise.co.in with order number, item, and reason. We’ll guide the pickup.
• Fees: [Free first exchange] / [Return courier fee ₹100 ] deducted from refund if applicable.
• Refund method: Prepaid orders refund to original payment within [5–7] working days after quality check.
• Non-returnable: Products sold during sale period are eligible only for exchange.
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COD Orders are only eligible for exchanges or store credit — not refunds.
Size Exchanges
• One free size exchange on eligible products within the return window. Stock subject to availability.
Damaged / Wrong Item
• If you receive a damaged or wrong item, email us within [48 hours] of delivery with photos—we’ll replace or refund.
International Shipping
• [Currently India-only] / [Ships to: countries]. Duties/taxes are the customer’s responsibility.
Need help?
• Email: customercare@reprise.co.in
• Hours: [Mon–Fri, 10am–6pm IST]